At IZACIA , we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be overwhelming and we want to make sure you know that we are here to help you from start to finish. We hope you love your items as much as we do, but we understand that in some cases you may need to contact us to arrange a return and we are here to make this as easy as possible for you.
CANCELED:
The customer can cancel their order free of charge within 12 hours of placing the order and receive a full refund. After that time, the order is in the processing process, so it cannot be cancelled.
If you need to cancel your order for any reason, please contact us immediately at info@izacia.com if you can cancel within the stated time frame.
REFUNDS:
We offer a 30-day hassle-free money back guarantee . If you are not completely satisfied with your purchase for any reason, you can request a refund within 30 days of receipt.
All refund issues are processed through our Support Team, who can be contacted by emailing contact@the-littlemarvin.com .
If you request a refund, you will be refunded the purchase price, excluding shipping charges, shipping protection, discounts, shipping insurance, priority processing, and gratuities, using the original payment method. This will be processed within 5-7 business days once we have received the item. Please note that under no circumstances can we refund to another credit/debit card for security reasons.
Please note that we are unable to process exchanges/replacements or refunds after 30 days of receipt, so please be sure to contact us as soon as possible. We also kindly ask that you note that we can only process refunds within 30 days of receipt, but no more than 14 days after delivery , even if the receipt is less than 30 days old.
Non-refundable items:
Please note that Micro World samples sold with our MarvinScope are considered personal use products and are non-refundable because they are intended for personal use and cannot be resold once opened.
If a customer requests a refund or return for any reason and does not receive a response for more than 14 days after we have responded to them , the refund request will be closed. Once closed, the request cannot be reopened or resubmitted.
Do you have any questions about our 30-day hassle-free return policy?
Please feel free to contact us at any time at info@izacia.com .
RETURN/REFUND SHIPPING COSTS
All refunds are processed for the full amount paid for the item ordered, however please note that shipping costs are non-refundable.
Please also note that you are responsible for the shipping costs to return your item.
DAMAGED OR DEFECTIVE ITEMS:
In the unlikely event that your item has arrived in poor condition or is damaged upon receipt, we will rectify the issue immediately. In order to process this, you will need to provide us with photos or videos of the issue via our Help Center.
Each case is different and depending on the circumstances and severity of the damage, we may offer a replacement/exchange order or a full refund. This is at the discretion of the management team.
Please also note that there may occasionally be a slight colour/tone disparity between the colours of our items on different platforms, e.g. mobile/tablet devices, due to difference in tone and contrast, and we aim to accurately demonstrate all our products on our website as clearly as possible.
ADDRESS ERRORS:
Please make sure to double-check your address when entering your details on our contact information page. If you have entered an incorrect address, have moved, or need to change the size, colour or style of a product after your order has been shipped and you have received shipping confirmation, we are unlikely to be able to service you or offer you a refund . Please contact us as soon as possible if you notice an error or mistake so that we can contact the warehouse.
MARKED AS DELIVERED
If your country's national postal service (e.g. USPS/Canada Post, etc.) marks an item as successfully delivered to the correct address provided when placing the order, but it does not arrive at its destination, you must contact your local post office and provide us with a formal affidavit that the package was lost, stolen, or undeliverable. After that, we will make every effort to resend you a replacement order.
This is at the discretion of IZACIA , however, in this specific scenario we are unable to issue a refund.
Please contact us as soon as possible so we can assist you at info@izacia.com . Every case is different, so be sure to include all relevant information when you contact us.
DELAYED ORDERS:
Please note that we aim to get all our orders to our customers within the timeframe stated on our shipping information page:
Unfortunately, delays can occasionally occur. While we know this can be frustrating, we are unable to cancel or refund orders that are trackable and still in transit. However, occasionally items do get lost or delayed for a significant amount of time, and we are 100% committed to fully resolving this on a case-by-case basis.
Each case is different so if you have any concerns with your order/the tracking number assigned to your order and would like to receive more information on any of the above points, please do not hesitate to contact us at info@izacia.com .
LATE OR MISSING REFUNDS BY CREDIT CARD:
If you haven't received a refund yet, first check your bank account again .
Next, contact your credit card company - it may take a while before your refund is officially posted . Next, contact your bank. There is usually some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@izacia.com .