INTERNATIONAL SHIPPING
We offer free insured and tracked shipping worldwide, so everyone can enjoy our beautiful products. Unfortunately, we are unable to expedite international shipping or the transit time or customs clearance process, so sometimes shipping times may be slightly extended; this is beyond our control.
SHIPPING TIME:
Once an order is placed, our team will carefully pick your items from the clouds and package them with hugs and love, so please wait between 48 to 72 hours for our team to select and pack your order.If you just received a shipping notification, please allow 1-6 business days for it to arrive. tracking information is updated .
WRONG ADDRESS:
We are not responsible if a package is undeliverable due to incomplete or incorrect destination information. We make every effort to avoid errors by verifying shipping information with each customer on the order confirmation.
MARKED AS DELIVERED:
If your country's national postal service (e.g. USPS/Canada Post, etc.) marks an item as successfully delivered to the correct address provided when placing the order, but it does not arrive at its destination, you must contact your local post office and provide us with a formal affidavit that the package was lost, stolen, or undeliverable. After that, we will make every effort to resend you a replacement order.
This is at the discretion of info@izacia.com , however, in this specific scenario we are unable to issue a refund.
Please contact us as soon as possible so we can assist you at info@izacia.com . Every case is different, so be sure to include all relevant information when contacting us.
IMPORT TAXES / PACKAGE REJECTION:
We will not be responsible for any duties, taxes or customs fees under any circumstances.
If the order arrives in your country and...
- The customer refuses to accept the package.
- No attempt is made in the destination country to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.